Safety & Safeguarding

At DPIA, we take safeguarding concerns very seriously and act swiftly to address them. Our commitment to the safety and well-being of our service users, their children, and the wider community is paramount.

This page includes DPIA’s safeguarding policy, which outlines our procedures and protocols to ensure a safe environment for everyone. Additionally, we have provided useful contact numbers and information to help you access the support you need.

We encourage all service users and members of the public to familiarise themselves with this information to help keep themselves, their children, and their community safe.

These are the national Wales Safeguarding Procedures. They detail the essential roles and responsibilities for practitioners to ensure that they safeguard children and adults who are at risk of abuse and neglect. https://www.safeguarding.wales/en/

If you have any concerns at all about a child’s safety or wellbeing, share them with NSPCC.

It doesn’t have to be an emergency — you might be looking for guidance and support on issues affecting children. Whatever it is, our dedicated NSPCC child protection specialists will be able to advise and take any necessary action.

You can contact the NSPCC Helpline by calling 0808 800 5000 or emailing help@NSPCC.org.uk.

Our voice Helpline is currently available 10am–4pm Monday to Friday. You can still email help@NSPCC.org.uk at any time for free. You don’t have to say who you are.

Watch this video! ACES

For confidential information, advice or support around domestic abuse, sexual violence or violence against women contact on free helpline:  0808 80 10 800

A hate crime is defined as ‘Any criminal offence which is perceived by the victim or any other person, to be motivated by hostility or prejudice based on a person’s race or perceived race; religion or perceived religion; sexual orientation or perceived sexual orientation; disability or perceived disability and any crime motivated by hostility or prejudice against a person who is transgender or perceived to be transgender.’

If you have been a victim of hate crime you can report it to the police or to the Wales Hate Support Centre (run by Victim Support). You can also report these crimes if you see them happen to someone else.

Both the Police and Victim Support can offer you support to deal with what happened to you and find a way forward.

Police

In an emergency call 999

In a non-emergency dial 101

Victim Support

You can talk to Victim Support as an alternative to the Police. They provide independent, confidential help, advice and support to victims and witnesses of hate crimes in Wales.

You can call Victim Support free at any time on 0300 3031 982.

Visit the website where you can report hate crime and find out more about getting support.